Q. How do I access my software  if I am behind a firewall or use a proxy server?

A. In order to access your software while running through a proxy server, it is necessary to make sure that the proxy server has port 8080 open for bi-directional traffic as well as have all ports from 1024 and up open to send data. If it is not possible for the proxy server to accommodate this, it may be necessary to request a connection separate from the proxy server in order to facilitate connection to the software. It would be good to note that the requirements for a proxy server are the same as what is needed to access the software while behind a firewall. Once again, port 8080 must be open for bi-directional traffic and all ports from 1024 and up open to send data. 

Q. How long is the demo period?

Q. What do I do if I get the message "You are already registered with another demo user"?

This message means that you already had another demo account that expired, and you cannot register for another one. If you have an open account with a balance of over $1000.00, or have begun the account opening process, we can extend your demo account for 30 days free of charge. Please send your live account number along with with your Demo User ID and we can reactivate and extend your demo account. Contact Us.

Q. What do I do if I get the message "Your demo login has expired?"

Q. How do I get my demo extended if I have a live account with a balance over $1000?

A. Please contact Us with your name, live account number, and demo user ID. 

Q. How do I get set up to receive SMS alarms?

A. Please contact us with your account number and cellular phone number of your SMS enabled phone. We will set up your SMS service to send the alarms to your phone. 

Q. I am a live account holder with a balance over $1000. I would like a demo extension, but I have more than one demo account. What do I do?

A. Contact us to have your demo account extended. Please be sure to include the demo User ID that you would like extended. We are only able to reactivate and extend one demo User ID per account holder.

Q. When I try to log into my demo account, the login screen hangs on initializing, never letting me into the program. What do I do?

A. First, please contact us with the time you attempted to log into demo program. We can then check if this was a down time on the demo system which would account for why you would be unable to log in. If this is not the case, we will request your Log Files from you located on your Hard Drive under Program Files, software, Logs. From these log files, we will be able to see what happens step by step when you log in. Most usually this is due to having either a firewall or proxy server, which is answered above. 

Q. Where may I download the latest release of the software?

Contact Us. 

Q. I forgot and lost my demo account login information. How can I get another copy?

A. Please contact us to have your demo login information resent to you.